Customer Support Program
The Process Fusion support program offers customers a simple and inexpensive way to ensure your purchased UniPrint Infinity products always perform to maximum efficiency, and you always have access to the most current version of the purchased product, with full budget control. Our highly trained support team have the skills and knowledge to handle all your UniPrint Infinity support issues, and are ready to help.
Process Fusion Support Program Benefits
Our Process Fusion support program offers a wide range of support for your UniPrint Infinity products including maintenance & updates, problem resolution, upgrade support, performance & tuning advice, configuration & migration advice, and guaranteed response times.
Ensure your solution is performing at optimized levels
Continuous access to our team of dedicated technical experts
Global support available 24/7
No extra delays on support ticket cases
Product Life Cycle Support
Process Fusion Support Program Features
Front Line Support Services: To ensure that UniPrint Infinity integrates seamlessly within your computing environment, we provide full support to UniPrint Infinity-compliant software, including troubleshooting of computer software problems, computer software maintenance and software upgrading;?and also best-effort support for other customized solutions designed or purchased by your organization.
Open Availability: All members receive unlimited global telephone and e-mail support to our support team during work hours, as well as 24/7 support for premium members.
Product Feature Upgrades: All members receive update roll ups, service packs, and updates to the purchased UniPrint Infinity product free of charge. Members can purchase any new UniPrint software editions of their choice, without any pre-requisite limitation.
Product News Updates: Members are apprised of the latest updates, such as new software releases, feature releases, service packs and update rollups, via the UniPrint newsletter. The newsletter also links members to new white papers, technical documentation, and promotional and reward programs.
UniPrint Infinity Support Packages
Our Process Fusion support program offers two packages for supporting your UniPrint Infinity products including maintenance & updates, problem resolution, upgrade support, performance & tuning advice, configuration & migration advice, and guaranteed response times.
Our essential support package includes an enhanced response time and telephone or email access to our support engineers.
- Response Time – 1 Business Day
- 24/7 Support – N/A
- Telephone – Yes
- Email – Yes
Our premium support package includes a dedicated team with 24/7 response time and telephone or email access to our support engineers.
- Response Time – 4 Business Hours
- 24/7 Support – Yes
- Telephone – Yes
- Email – Yes
Learn More About Our Support Program
To ensure your UniPrint Infinity products continue to perform at optimum levels, and that there is no gap in support, you should renew your licenses annually. We also recommend to always update your UniPrint Infinity to the latest version to take advantage of our newest product features and functionalities.
Your technical support program is effective from the purchase date of the software license agreement and extends for one year. Technical support services are only available to customers with a current and valid UniPrint Infinity Support Contract.
For more detailed information on our support packages, pricing or to renew your annual UniPrint Infinity support subscription, contact your nearest UniPrint Infinity reseller, or contact our team.